Company Name: Titan Vehicles Ltd
First Registered: England
Registered Number: 11032986
Registered Address: Titan Vehicles Ltd, Kemp House, 160 City Road London, EC1V 2NX
VAT Registration Number: GB282 8394 65
Titan Vehicles Ltd is authorised and regulated by the Financial Conduct Authority (812492 ). Not all types of business undertaken are authorised and regulated by the Financial Conduct Authority. Titan Vehicles Ltd is a credit broker and not a lender.
TREATING CUSTOMERS FAIRLY
At Titan Vehicles Ltd we pride ourselves on being leading UK car leasing brokers whilst offering the best combination of advice, products, competitive pricing and outstanding service.
Our Aim is best set out in our missions statement:
“Our mission is to be the best leasing and fleet management company in the UK by developing our employees personally and professionally, reducing fleet costs and the carbon footprint of our clients, the result of which is ethical and sustainable growth.”
These words reflect the culture and philosophy that is central to our activity. In order to fulfill our objectives, Titan Vehicles Ltd abide by the 6 customer outcomes set out by the FCA in relation to Treating Customers Fairly.
Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture. Titan Vehicles Ltd consistently encourage core values of Engagement, Trust, Fairness and Respect through our dealings with customers, and also through our charitable work, community involvement and environmental practices. Our commitment to treating customers fairly is clearly outlined on our website and we invest in the training and development of our staff to ensure they are competent and focused on the importance of treating every customer fairly.
Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly. All of our products and services have been tailored to the needs of our customers based on market demand, competitive pricing, and customer feedback. We never target specific customers and market our products and services on our website.
Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale. Documentation is provided to customers to clearly and unambiguously explain how our fleet management solutions, products and services work. A full outline of all product types on offer is provided before each agreement to allow each customer to make a fully informed decision. Customers are updated regularly by our dedicated support team during and after their purchase, right up until the point of returning their vehicle to us.
Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances. We monitor all correspondence and activities to ensure that each customers’ enquiry is treated consistently and that any advice given is in the customers’ best interests. This includes listening to calls, reviewing deal files and asking customers to complete a demands and needs statement to ensure that their individual circumstances have been taken into account.
Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect. At Titan Vehicle Ltd, we continually assess and improve the services we provide to ensure we can meet changing requirements. Customer feedback is taken into account to ensure that we continue to meet and exceed customer expectations while maintaining competitive pricing.
Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint. We empower our staff to ensure any concerns raised by a customer are immediately addressed. Detailed complaints information is outlined clearly on our website. All product risks and benefits are clearly outlined to customers pre-sale to avoid any post-sale contract issues.
We constantly monitor our ability to achieve these standards through:
- Regular training and appraisals to assess individual performance
- Benchmarking performance against quality standards
- Internal and external audits
- Customer satisfaction surveys
Our business is covered by the Financial Ombudsman Service. Any financial services complaints we cannot settle may be referred to the Financial Ombudsman Service. A copy of our complaints handling procedures can be supplied upon request.
If you have a complaint or would like a copy of these procedures please contact us:
Titan Vehicles Ltd, Abberley View, Lye Head, Bewdley, DY2 2UU
Titan Vehicles Ltd and its affiliates provide this site to you subject to the following terms and conditions. Please read the terms and conditions carefully – if you visit our site you are deemed to have accepted them. Please leave the site if you do not.
The vehicle data displayed on the website is supplied by our manufacturer, finance and dealer partners. Whilst every effort is made to verify and ensure the accuracy of the data, the information should only be used as a guide and no decision should be made to purchase, hire or lease a specific vehicle without verification of the latest data from either the manufacturer or franchised dealer.
All images on the website are for illustration purposes only.
Delivery timeframes quoted are subject to credit clearance, deposit payments being received along with all signed order forms and contracts being received by Titan Vehicles Ltd.
Contract Hire payments are subject to VAT at the prevailing rate. Personal Contract Hire rates are inclusive of VAT. All quotations include Road Fund Licence for the contractual period. The servicing element (if applicable) includes all routine maintenance, servicing, tyres, batteries, exhausts and necessary repair cost with the exception of accident damage. All pricing is correct at the time of print, unless changes in vehicle prices announced by the manufacturer or any fluctuations in FHBR. These figures do not constitute an offer. All applications subject to credit approval. Errors and Omissions excluded.
All contracts brokered by Titan Vehicles Ltd are subject to a £125 + VAT documentation/handling fee.
Whilst this site has been compiled in good faith, Titan Vehicles Ltd makes no warranty or representation that the use of this website will be uninterrupted or error free or that this site or the server that makes it available are free of viruses or bugs. To avoid any doubt, articles and other information are for general guidance only and should not be specifically relied on without taking advice.
LIMITATION OF LIABILITY
To the full extent permissible by law, Titan Vehicles Ltd assume no responsibility or liability for any information published on this website and further disclaim all liability in respect of such information. In particular, Titan Vehicles Ltd hereby excludes all liability for any claims, losses, demands or damages of any kind whatsoever in relation to any information, content or advertisements.
WHAT WE COLLECT AND WHAT WE USE IT FOR
We collect personal information when you use our services and the panels and any surveys on this site. We may also receive information about you from our business partners or marketing firms. We ask you for personal data only when it is needed for any services you have enquired about or asked us to provide or for participation in any panels, surveys or other activities in which you are taking part on the site or to respond to your requests for information.
We also receive and record information by tracking user traffic patterns throughout our pages to maintain a record of the movements of visitors to our site such as the page visited and the information, activity or service requested. If you send us e-mail, we will also retain the content of your e-mail and your e-mail address to respond to your message and handle any follow up.
WHAT INFORMATION DO WE SHARE?
There are times when we require to share the personal information we learn from you with other parties. However, the information we hold on our clients is an important part of our business and it is not our business to sell or rent this information to others. We may however share personally identifiable information about our clients in the following situations:
We may use other companies and individuals to perform functions in certain situations on our behalf such as moderating a discussion panel, running a survey, making enquires about you or your company or passing your information to a credit reference agency (see Data Protection). Other examples could include providing marketing assistance and data analysis and providing customer service. These agents only have access to information required for that purpose and may not use it for any other purpose.
Subsidiaries and Strategic Partners
We share certain information with subsidiaries under our control and also with our affiliated businesses but we only share client information relating to a transaction with that business.
Data Protection – Fair Processing Notice
In considering your application we or our financiers will search your record at credit reference agencies. They will add to your record details of our searches and this will be seen by other organisations that make searches. Searches will also be made in respect of directors and partners of firms applying for credit. Information held about you by the credit reference agencies may already be linked to records relating to other people with whom you have a financial association. In connection with your application you may be treated as financially linked with them and assessed with reference to any such associated records.
If you are a joint applicant or if you have told us of some financial association with another person, you are declaring that you are entitled to:
- Disclose information about your joint applicant and anyone referred to by you.
- Authorise us to search, link or record information at credit reference agencies about you and anyone else referred to by you. It is important that you give us accurate information. We or our financiers will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this. These records will be shared with other organisations and used by us and them to: help make decisions about credit and credit related services such as insurance for you and members of your household.
- Trace debtors, recover debt, prevent money laundering and fraud. Fraud prevention agency records will also be shared with other organisations to help make decisions on motor, household, credit, life and other insurance proposals and insurance claims, for you and members of your household.
SUBJECT ACCESS REQUEST
The Data Protection Act and Sixth Data Protection Principle gives individuals the right to access any personal information that a company may hold about them. Personal information refers to any data held by a company relating to a living individual, which would allow that individual to be identified from the data. If you would like to make a subject access request for any personal information we may hold about you, you can do so by writing to the following address: Data Protection Officer, Titan Vehicles Ltd, Abberley View, Lye Head, Bewdley, DY12 2UU. Please note there will be a £10 processing fee for this request that can be payable by cheque or bank transfer.
All information is received by us and retrieved using secure technology. In order to provide a safe and secure environment for your personal information we use up to date technology with a view to protecting that information against loss, misuse or unauthorised alteration. We only allow authorised personnel access to personal information you provide. Creating passwords that cannot be easily accessed, guessed or reproduced by unauthorised persons can enhance the effectiveness of our safety measures.